DoseTap Pill Box Refund And Return Policy

Returns and Refund Policy

Last updated on January 3, 2023

  1. Return Eligibility:

We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we accept returns for eligible items.

Full Refund/Exchange is possible If:

  • You received a defective item
  • The ordered item(s) is lost or damaged during transit
  • An item(s) is missing from your order

To be eligible for a return, the item must be unused, undamaged, and in its original packaging. Returns must be initiated within 2 days of the delivery date.

  1. Return Process:

To initiate a return, please contact our customer support team with your order details and the reason for the return. We will provide you with a Return Merchandise Authorization (RMA) number and further instructions on how to proceed.

Please contact us at contact@dosetap.com or call us at 74838 39811 to initiate the return and refund/ exchange process.

  1. Return Shipping:

Customers are responsible for the cost of return shipping unless the return is due to a defective or incorrect item sent by us. We recommend using a trackable shipping method to ensure that the return is successfully delivered to us. We are not liable for any packages lost or damaged during the return shipment.

  1. Inspection and Refund:

Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria. If the return is approved, we will process the refund to the original payment method within 5-7 business days. Please note that shipping and handling charges are non-refundable.

  1. Refund Timing:

The time it takes for the refund to be reflected in your account may vary depending on your payment method and financial institution. If you haven't received your refund within a reasonable timeframe, please contact your bank or payment provider for further assistance.

  1. Damaged or Defective Items:

If you receive a damaged or defective item, please notify us immediately. We may request evidence, such as photographs, to assess the issue. We will provide a replacement or issue a refund for the damaged or defective item, including any applicable shipping charges.

  1. Changes to Returns and Refund Policy:

We reserve the right to update or modify our Returns and Refund Policy at any time. Any changes will be posted on our website, and the revised policy will apply to all purchases made after the date of the update.